Of course, don’t highlight an academic weakness that is directly relevant to the job. Throughout the SWOT analysis, the weaknesses and strengths of a company study what tasks can be an impediment to daily work and what are the possible ways to solve it from its potential points. Weaknesses in customer service can leave a customer with a lasting negative impression, which can prove extremely detrimental to any company. For example, if you are applying for a job as an engineer, don’t say your weakness is a particular engineering course. Businesses need more than a good product or service to attract customers and keep them coming back for more. An overview of SWOT weaknesses with examples. What are the weaknesses of a company For example, if you're applying for a job in customer service, you do not want to mention that you "don't have great people skills." As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them." Give an example of how you have used this weakness to grow professionally. Answer (1 of 1): If you are asked to identify your strengths and weaknesses for a job application to become a customer service officer, you need to make sure you stick to the point and describe the traits you have that are relevant to the job. What Is a Weakness in Customer Service? Some examples of weaknesses related to academics include: Furthermore, you should not select a random weakness, e.g., "I'm a perfectionist," which could come off as too scripted. Never, never, never choose a weakness that demonstrates your inappropriateness for the job: “Spelling” should never be the greatest weakness of a secretary. Weaknesses found while conducting a customer SWOT analysis example might include poor staff training, inadequate delivery mechanisms or unreliable technology. In terms of strengths, you need to firstly understand what the job role of customer service officer entails. Customer service, call center, and sales: good interpersonal skills, communication skills, patience. “Dealing with difficult people” is not a good answer for a customer service or team-oriented position. 3. "Bad with math" is the wrong weakness … Technology The systems and applications you use and their impact on things such as productivity, efficiency, customer satisfaction, cost and the turnaround time of processes. You might also discover that you’re not completely aware of the exact issues that can arise in customer service in the first place. Personality While shyness may not be something an individual can control, a career in customer service may not be a good choice for those who aren’t comfortable interacting with others. Weaknesses in some areas of customer service may cancel out strengths in others which is why the delivery chain should be analyzed as a whole. 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